Move Authority Closer to Value
Align your team. Activate informed decisions. Measure the return.
CG Excellence Training™ The Point-of-Value Architecture Workbook is a 25-page interactive leadership resource developed for CEOs, business owners, HR directors, managers, operations executives, learning professionals.
Created as the companion to Leadership Article No. 006, The Inverted Hierarchy, the workbook guides organizations in aligning authority with the decisions employees encounter closest to customers, operations, service delivery.
Participants examine where value is created or protected, how decisions move through the organization, whether employees have the information, competence, managerial support required for responsible action.
Structured assessments, calculated impact estimates, readiness diagnostics, guided action planning connect evaluation with implementation.
The workbook follows five practical stages:
Identify · Prioritize · Quantify · Diagnose · Act & Measure
Each stage gives participants a defined purpose, completion guidance, a clear next step.
The seven-part Point-of-Value Architecture framework
Point-of-Value Inventory
Five-condition Value-Location Profile
Calculated scoring to support priority selection
Decision Distance and Business Impact Assessment
Review of approval routes, handoffs, business consequences
Evidence-based selection of a priority decision or point of value
Guidance for locating credible organizational evidence
Low, base, high decision-flow impact scenarios
Calculated outcome-value estimates
Employee time, manager approval, specialist, rework cost inputs
Separately identified risk or protected-value estimates
Approval, Handoff, and Escalation Review
Customer, Quality, and Operating-Performance Signals
Decision Capability Assessment
Decision Rights and Authority Assessment
Information Access and Leadership Proximity Assessment
Leadership Architecture Audit
Calculated Point-of-Value Readiness Summary
Frontline Intelligence Register
Decision Flow and Performance Measures Review
Authority Pathway and Escalation Design Review
Focused 30-, 60-, 90-day action plans
Executive Decision Summary
Reflection prompts for the next leadership conversation
Use the workbook to:
Identify recurring decisions with meaningful customer, operational, financial, reputational, workforce significance.
Examine approval distance, elapsed time, handoffs, escalation patterns.
Estimate the potential business impact of a selected improvement.
Clarify decision ownership, authority boundaries, coordination requirements.
Assess employee readiness for informed discretion.
Evaluate information access, coaching capacity, leadership availability.
Convert frontline observations into assigned improvement actions.
Establish baselines, targets, accountable owners, review dates.
Align functions around a practical implementation plan.
Track progress to support informed investment decisions.
The workbook provides a structured basis for evaluating potential value. Estimated impact represents a planning input; realized return depends on implementation costs, execution, attributable results.
The interactive format guides participants through a consistent review process. Managers can use completed assessments to focus discussion, interpret calculated results, establish shared priorities, assign practical next steps.
Organizations can apply the workbook during:
Executive working sessions
Manager-led performance development
Frontline empowerment initiatives
Cross-functional planning
Service-recovery reviews
Operational improvement projects
Decision-rights reviews
Workforce development planning
For a focused first application, select one recurring decision with clear business significance. Gather relevant evidence, complete the diagnostic pathway, establish a 90-day improvement plan.
Product: CG Excellence Training™ The Point-of-Value Architecture Workbook
Companion Article: Leadership Article No. 006, The Inverted Hierarchy
Format: Interactive, fillable, printable PDF with automated calculations
Length: 25 pages
Edition: Individual Participant License
Delivery: Immediate digital download
Recommended Use: Adobe Acrobat Reader on a desktop computer for the complete interactive calculation experience
Click the edition you need to purchase and download it:
• Individual License, $28: one named participant. Add to cart on this page.
• 10-Participant Team License, $252: up to ten named participants and one facilitator.
• 25-Participant Organization License, $560: up to twenty-five named participants, with facilitators inside the organization.
Individual License. Purchase authorizes one named participant to complete, save, print one working copy for professional use. Each additional participant requires an authorized seat. Team or organizational licenses support broader internal participation.
10-Participant Team License. Purchase authorizes up to 10 named participants within the purchasing organization to each complete, save, print one working copy for professional internal use.
25-Participant Organization License. Purchase authorizes up to 25 named participants within the purchasing organization to each complete, save, print one working copy for professional internal use.
Digital Delivery: Your purchase provides immediate access to a downloadable PDF.
Move Authority Closer to Value
Align your team. Activate informed decisions. Measure the return.
CG Excellence Training™ The Point-of-Value Architecture Workbook is a 25-page interactive leadership resource developed for CEOs, business owners, HR directors, managers, operations executives, learning professionals.
Created as the companion to Leadership Article No. 006, The Inverted Hierarchy, the workbook guides organizations in aligning authority with the decisions employees encounter closest to customers, operations, service delivery.
Participants examine where value is created or protected, how decisions move through the organization, whether employees have the information, competence, managerial support required for responsible action.
Structured assessments, calculated impact estimates, readiness diagnostics, guided action planning connect evaluation with implementation.
The workbook follows five practical stages:
Identify · Prioritize · Quantify · Diagnose · Act & Measure
Each stage gives participants a defined purpose, completion guidance, a clear next step.
The seven-part Point-of-Value Architecture framework
Point-of-Value Inventory
Five-condition Value-Location Profile
Calculated scoring to support priority selection
Decision Distance and Business Impact Assessment
Review of approval routes, handoffs, business consequences
Evidence-based selection of a priority decision or point of value
Guidance for locating credible organizational evidence
Low, base, high decision-flow impact scenarios
Calculated outcome-value estimates
Employee time, manager approval, specialist, rework cost inputs
Separately identified risk or protected-value estimates
Approval, Handoff, and Escalation Review
Customer, Quality, and Operating-Performance Signals
Decision Capability Assessment
Decision Rights and Authority Assessment
Information Access and Leadership Proximity Assessment
Leadership Architecture Audit
Calculated Point-of-Value Readiness Summary
Frontline Intelligence Register
Decision Flow and Performance Measures Review
Authority Pathway and Escalation Design Review
Focused 30-, 60-, 90-day action plans
Executive Decision Summary
Reflection prompts for the next leadership conversation
Use the workbook to:
Identify recurring decisions with meaningful customer, operational, financial, reputational, workforce significance.
Examine approval distance, elapsed time, handoffs, escalation patterns.
Estimate the potential business impact of a selected improvement.
Clarify decision ownership, authority boundaries, coordination requirements.
Assess employee readiness for informed discretion.
Evaluate information access, coaching capacity, leadership availability.
Convert frontline observations into assigned improvement actions.
Establish baselines, targets, accountable owners, review dates.
Align functions around a practical implementation plan.
Track progress to support informed investment decisions.
The workbook provides a structured basis for evaluating potential value. Estimated impact represents a planning input; realized return depends on implementation costs, execution, attributable results.
The interactive format guides participants through a consistent review process. Managers can use completed assessments to focus discussion, interpret calculated results, establish shared priorities, assign practical next steps.
Organizations can apply the workbook during:
Executive working sessions
Manager-led performance development
Frontline empowerment initiatives
Cross-functional planning
Service-recovery reviews
Operational improvement projects
Decision-rights reviews
Workforce development planning
For a focused first application, select one recurring decision with clear business significance. Gather relevant evidence, complete the diagnostic pathway, establish a 90-day improvement plan.
Product: CG Excellence Training™ The Point-of-Value Architecture Workbook
Companion Article: Leadership Article No. 006, The Inverted Hierarchy
Format: Interactive, fillable, printable PDF with automated calculations
Length: 25 pages
Edition: Individual Participant License
Delivery: Immediate digital download
Recommended Use: Adobe Acrobat Reader on a desktop computer for the complete interactive calculation experience
Click the edition you need to purchase and download it:
• Individual License, $28: one named participant. Add to cart on this page.
• 10-Participant Team License, $252: up to ten named participants and one facilitator.
• 25-Participant Organization License, $560: up to twenty-five named participants, with facilitators inside the organization.
Individual License. Purchase authorizes one named participant to complete, save, print one working copy for professional use. Each additional participant requires an authorized seat. Team or organizational licenses support broader internal participation.
10-Participant Team License. Purchase authorizes up to 10 named participants within the purchasing organization to each complete, save, print one working copy for professional internal use.
25-Participant Organization License. Purchase authorizes up to 25 named participants within the purchasing organization to each complete, save, print one working copy for professional internal use.
Digital Delivery: Your purchase provides immediate access to a downloadable PDF.
