CG Excellence Training™ The Cost of Indifference 25-Participant Organization Workbook License provides authorized access for up to 25 named participants.
Created for leadership teams, HR departments, operations groups, managers, and learning and development professionals, the workbook supports a shared examination of customer experience, workplace culture, human capability, operational efficiency, and revenue exposure.
Through structured assessments, interactive calculations, diagnostic tools, and action-planning exercises, participants progress through a five-stage process:
Identify · Prioritize · Quantify · Diagnose · Act & Measure
Each participant can examine recurring service patterns, estimate revenue and operating exposure, identify capability, activation, and system gaps, and develop a focused 30/60/90-day value-recovery plan.
A five-stage leadership pathway
A service-gap inventory
An automatically calculated service-gap profile
A revenue exposure prioritization assessment
Guidance for locating credible organizational data
Low, base, and high revenue-at-risk scenarios
Automated revenue and operating exposure calculations
A repeat-contact cost review
Customer retention signal analysis
Capability, activation, and system-gap assessments
A calculated three-gap diagnostic summary
A leadership conditions audit
A frontline insight register
A performance measures review
A customer journey and handoff exercise
30/60/90-day leadership action plans
Executive reflection and next steps
Use the 25-participant license to:
Create a shared leadership view of customer and operating exposure
Compare perspectives across functions, departments, or locations
Identify recurring customer-service patterns
Estimate the financial significance of service gaps
Examine customer retention indicators
Evaluate frontline capability and organizational support
Convert employee insight into business intelligence
Establish shared leadership priorities
Assign measures, ownership, and review points
Coordinate a 30/60/90-day value-recovery plan
Product: CG Excellence Training™ The Cost of Indifference Workbook
Format: Fillable and printable PDF
Length: 24 pages
Edition: 25-Participant Organization License
Authorized Seats: Up to 25 named participants
Price: $560
Team Savings: 20% compared with purchasing 25 individual licenses
Delivery: Immediate digital download
Recommended Use: Adobe Acrobat Reader on a desktop computer for the full interactive calculation experience
Purchase authorizes internal distribution to up to 25 named participants within one purchasing organization. Each authorized participant may complete, save, and print one working copy for professional use.
The organization license supports independent completion, manager-led development, facilitated discussion, cross-functional assessment, multi-location participation, and coordinated organizational planning.
Additional participants may be added through an expanded organizational license. Contact CG Excellence Training™ for licensing designed for 50 or more participants.
Individual License · 1 Participant · $28
10-Participant Team License · $252
Save 20% compared with purchasing individual licenses.
50+ Participants
Contact CG Excellence Training™ for organizational licensing.
Digital Delivery: Your purchase provides immediate access to a downloadable PDF licensed for up to 25 named participants.
CG Excellence Training™ The Cost of Indifference 25-Participant Organization Workbook License provides authorized access for up to 25 named participants.
Created for leadership teams, HR departments, operations groups, managers, and learning and development professionals, the workbook supports a shared examination of customer experience, workplace culture, human capability, operational efficiency, and revenue exposure.
Through structured assessments, interactive calculations, diagnostic tools, and action-planning exercises, participants progress through a five-stage process:
Identify · Prioritize · Quantify · Diagnose · Act & Measure
Each participant can examine recurring service patterns, estimate revenue and operating exposure, identify capability, activation, and system gaps, and develop a focused 30/60/90-day value-recovery plan.
A five-stage leadership pathway
A service-gap inventory
An automatically calculated service-gap profile
A revenue exposure prioritization assessment
Guidance for locating credible organizational data
Low, base, and high revenue-at-risk scenarios
Automated revenue and operating exposure calculations
A repeat-contact cost review
Customer retention signal analysis
Capability, activation, and system-gap assessments
A calculated three-gap diagnostic summary
A leadership conditions audit
A frontline insight register
A performance measures review
A customer journey and handoff exercise
30/60/90-day leadership action plans
Executive reflection and next steps
Use the 25-participant license to:
Create a shared leadership view of customer and operating exposure
Compare perspectives across functions, departments, or locations
Identify recurring customer-service patterns
Estimate the financial significance of service gaps
Examine customer retention indicators
Evaluate frontline capability and organizational support
Convert employee insight into business intelligence
Establish shared leadership priorities
Assign measures, ownership, and review points
Coordinate a 30/60/90-day value-recovery plan
Product: CG Excellence Training™ The Cost of Indifference Workbook
Format: Fillable and printable PDF
Length: 24 pages
Edition: 25-Participant Organization License
Authorized Seats: Up to 25 named participants
Price: $560
Team Savings: 20% compared with purchasing 25 individual licenses
Delivery: Immediate digital download
Recommended Use: Adobe Acrobat Reader on a desktop computer for the full interactive calculation experience
Purchase authorizes internal distribution to up to 25 named participants within one purchasing organization. Each authorized participant may complete, save, and print one working copy for professional use.
The organization license supports independent completion, manager-led development, facilitated discussion, cross-functional assessment, multi-location participation, and coordinated organizational planning.
Additional participants may be added through an expanded organizational license. Contact CG Excellence Training™ for licensing designed for 50 or more participants.
Individual License · 1 Participant · $28
10-Participant Team License · $252
Save 20% compared with purchasing individual licenses.
50+ Participants
Contact CG Excellence Training™ for organizational licensing.
Digital Delivery: Your purchase provides immediate access to a downloadable PDF licensed for up to 25 named participants.
